Sweet Answers to Sticky Questions
All your burning (and buzzing) questions, answered — so you can get straight to the sweet part.
About Our Honey
I thought all honey was organic?
Yes, essentially all honey is organic as all honey contains carbon.
The difference is whether the honey has been organically certified.
What is organic certification?
Organic certification is issued by registered certification agencies to apiarists who operate under a number of strict protocols to ensure the integrity of their produce. Its best to look for the certification number on the product when organic claims are made. To read more you can visit the About Our Honey page.
How do you achieve certified organic status?
- A 5km radius from hives excluding all potential sources of contamination.
- No heating of the product over 45’C. We process our honey at 36’C.
- Ensuring that the bees are treated humanely.
- Ensuring that all environmental restrictions are observed.
What does T/A rating mean?
Total Activity (TA), is the rating scale used to measure the anti-microbial content of honey. The higher the number, the greater the activity.
Why does honey turn hard in consistency?
Some types of honey will turn hard (candy) in cooler temperatures. Certified organic honey will candy quicker due to a lower processing temperature. To turn the honey back to a smoother consistency, place it in pot of warm water to liquefy or store in a warm position in the sunlight.
What are the benefits of consuming bee pollen?
- It can help with strengthening your immune system.
- It is a great body balancer
- Western Australian. Eucalyptus pollen has a unique fatty acid called Linoleic acid which is very beneficial to our health.
What is the shelf life of your honey?
Honey has a long natural shelf life. We recommend using it within 2 years of purchase for the best flavour and texture.
Ordering & Shipping
Where do you ship to?
We offer Australia-wide and international shipping, with all orders delivered via Australia Post.
What if my order arrives damaged or incorrect?
If your order arrives broken, leaking, or isn’t quite right, please contact us within 7 days with a photo and your order number. We’ll organise a replacement or refund ASAP.
How long will my order take to arrive?
We pack and dispatch orders within 2–3 business days. Delivery times vary depending on your location, but most orders arrive within 3–8 business days.
Can I track my order?
Absolutely. Once your order is on the way, you’ll receive a tracking link via email so you can follow your honey’s journey from our hive to your home.
Do you offer express shipping?
Yes — you can select express shipping at checkout for an additional fee. Great for last-minute gifts or urgent cravings!
Do you offer local pickup?
We don’t offer local pickup at this stage, but you can still find our honey on shelves around the country. Head to our Retail Outlets page to discover a stockist near you — and support a lovely local while you’re at it!
Gifting
Do you offer gift wrapping?
Not at the moment, but we do have gift bags available!
Sustainable Beekeeping Practices
How does you support bee health?
We follow sustainable beekeeping practices that prioritise the health of our hives, from ethical harvesting to natural pest management. Healthy bees = happy honey!
Where are your hives located?
We follow a migratory beekeeping system, moving our hives with the seasons to follow native blooms. Our bees forage across some of the most pristine parts of Western Australia, from the Avon Valley to the South West, surrounded by untouched bushland and wild flora.
Do you treat your bees with chemicals?
No, our bees are never exposed to synthetic chemicals, and our organic range follows strict OFC guidelines to ensure hive health naturally.
Wholesale & Bulk Orders
Do you offer wholesale or bulk pricing?
Yes — if you’re a retailer or looking to place a large order, get in touch with us via our Contact page and we’ll be happy to help.
How can I stock Bee Happy in my store?
We’d love to hear from you! Please reach out via our Contact page with a bit about your store, and we’ll buzz back with details.